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General Policies

Sweet Nature by Eddie Products contain natural ingredients and natural preservatives, which are safer, but does not give the products as long a shelf life as chemical
preservatives would. To give your products a longer life, store them in a cool place such as the refrigerator and replace the top after each use. Following these instructions should prolong the life for 3-6 months. If any discoloration occurs, or your product looks "odd" discontinue use and discard the remainder of the product.

Over time the smell of the product may change; this does not mean that the product has gone bad. The fragrant oils used in these products may lose potency causing the smell to change. Do not be alarmed, if there is no discoloration and the products have not sat around for a prolonged time, then they should be ok to use.

Orders generally ship between 1-5 business days via USPS Priority or First Class (depending on the weight). After shipping is processed, you will receive an e-mail with a shipping confirmation number. Your item(s) should be receive 1-3 days after receiving this e-mail. If you decide to refuse an order after it has been delivered, you will be refunded immediately upon receiving confirmation the item was refused. Your refund will NOT include shipping fees. Although we offer free shipping, we do pay to ship the items to you. 

All items are shipped in appropriate, USPS approved packaging to the address provided to Sweet Nature by Eddie. SHIPPING IS FREE on orders over $40, but insuring your package is $2.00. Insurance will protect you against damage, theft or a lost package. Sweet Nature cannot be responsible for items not received or damaged, as we have no control over how the post office handles your packages once it leaves our facility. 

Please be advised that the products are NON-REFUNDABLE as they are personal care products. There may be some circumstances where Sweet Nature will consider accepting a return, but there will be a restocking fee of 25% and shipping will NOT be refunded (The amount Sweet Nature paid to ship to customer).  Incorrect orders can be returned, If your order was incorrect, please contact the claims Department within 48 hours at eddie 

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